VOLUNTEER QUALITY REVIEWER

Roles:

Provide FREE interpreter services to customers at a Volunteer Tax site (e.g., non-English speaking and hearing)

Tasks:

• Work with the Volunteer Site Coordinator to establish special Volunteer Tax site(s) that focus on the volunteer's interpreter skills (e.g., Spanish speaking and hearing-impaired).
• Work with Volunteer Recruitment/Publicity Specialist to ensure interpreter services are advertised in special Volunteer Tax Program site promotions.
• Provide free interpreter services at Volunteer Tax Program site(s).
• Maintain confidentiality of customer information.
• Adhere to Title VI by not denying service to anyone based on race, color, sex, age, national origin or disability.

 Skills:

• Experienced interpreter. Volunteer Interpreter should be proficient in a particular interpreter skill (e.g., speaks and can translate to and from English, sign-language).
• Basic tax knowledge (Form 1040, Form 1040A and Form 1040EZ) is helpful, but it is not required for this position. Basic tax training and certification will be provided if requested.
• Willingness to share time, skills, and interest (e.g., provide interpreter services during the filing season - Mid-January through April 15).
• Pride in performing tasks completely and accurately.
• Ability to deal with volunteers, stakeholders, partners, and the public in a helpful and supportive manner.
• Friendly, dependable and flexible.

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